How to use your right to cancel an order?

The Resolution of the Cabinet of Ministers of the Republic of Latvia dated May 20, 2014 No. 255 of the “Rules on distance contracts” stipulates that you as a consumer (Buyer who is recognized as a consumer in accordance with the Law on Consumer Protection, i.e. an individual who wishes to purchase , acquired or may acquire or use a product or service for purposes not related to its economic or professional activity), can use the right to refuse a product and unilaterally cancel the contract remotely within 14 calendar days, covering the costs specified in the paragraphs 7, 9 and 11 of Section 12 of the Consumer Protection Law, as well as the costs specified in paragraph 23 and return the purchased goods back to us as a seller.

In accordance with the article 12 of the Consumer Protection Law, “the right of refusal is the consumer’s right to unilaterally withdraw from a contract during a certain period (refuse an order) without paying a fine, interest or compensation”.

Instructions of cancelling an order.

Rights for a refusal

You have the right to cancel an agreement within 14 calendar days without giving a reason for it.

The refusal right expires within 14 days from the date, when:

  • You or a third party, excluding the carrier, received the goods;
  • You or the third party indicated by you, except the carrier, purchased the last product if you ordered more than one product in one order;
  • You or a third party specified by you, except the carrier, purchased the last consignment or the part of the goods, if the goods, consisting of several consignments or parts, are delivered.

To use the right of refusal, you must inform us of your decision to cancel this agreement with a clear statement (for example, a letter sent by mail or e-mail) - SIA Askona-LV, Krasta street 68a, Riga, LV-1019, You can use the attached cancellation form, but this is not mandatory. The seller or the service provider has the right to provide the consumer with the opportunity to complete and submit a cancellation form or a notice of refusal on the website of the seller or the service provider via the Internet. In this case, the seller or the service provider must immediately inform the consumer of the receipt of the request for refusal, using reliable media (including e-mail).

In order for the right of refusal to be respected, it is sufficient that you submit your application for the implementation of the right of refusal before the expiration term.

If you choose to cancel an agreement, we will refund all payments received from you, including delivery costs (excluding any additional costs caused by a type of delivery that is not the cheapest standard delivery method we offer), without undue delay and in any case no later than 14 days after we were informed of your decision to withdraw from this agreement. Refunds will be made using the same payment type you used for the purchase, unless we will agree otherwise. In any case, you will not be charged for such a refund. We may withhold a refund until we receive the goods and its documentation or until you provide us the proof, that the goods have been returned. If the right of refusal is used, the goods, together with the check and other documentation received at the time of purchase, must be returned or delivered by you independently and returned to us at the address: Riga, Ilzenes Street 2, Latvia, LV-1005, without undue delay and in any case, no later than 14 days from the date when you informed us of your decision to cancel this agreement. The deadline will be met if you return the goods before the expiration of the 14-day period. You will need to bear the cost of direct return. Only you are responsible for reducing the quality of the goods, if the goods are used not for the purpose of determining the nature and characteristics of the goods, but for other purposes.

During the validity period of the right of refusal, the consumer has the right to use the goods to the extent necessary to inspect the goods (only to the extent of how this can be done before purchasing the goods in a regular store). Using the right for refusal, the consumer is responsible for using the goods that go beyond the intended purpose of the goods in order to implement the right for refusal, which is incompatible with the principle of good faith, as well as with the value, quality and safety of the goods. You have the right not to accept the goods during delivery, if they are damaged or have damaged packaging, or they may not correspond to your order and packaging. The rules published on are an integral part of the contract.

The contract must be kept for 2 years. In case of loss, we can offer you to renew the contract, confirming the purchase or a warranty card for fee.

Please pay your attention!

In accordance with the Resolution of the Cabinet of Ministers of Latvian Republic No. 255 “Regulations on Distance Contracts” (paragraph 22), you, as a Consumer, cannot use the right of refusal if:

  1. The submission of the service, which began before the expiration of the right for refusal , was fully completed if the consumer directly agreed and confirmed that he would lose the right to cancel the order from the day the service contract was fully executed. This condition does not apply to contracts in which the subject of the contract includes both goods and services;
  2. The price of a product or a service depends on the fluctuations on the financial market, which the seller or the service provider cannot control and which may occur during the right for refusal period;
  3. The product is manufactured in accordance with the instructions of the consumer or the product is clearly personalized;
  4. The consumer has opened the packaging of the goods, that cannot be returned for health and hygiene reasons;
  5. The product due to its characteristics, after delivery is irreversibly mixed with other goods;
  6. The consumer asked the seller or the service provider to arrive and carry out urgent repairs or maintenance. If the seller or the service provider on arrival to the consumer provides an additional service or supplies goods other than the necessary spare parts for repair or maintenance, the right of refusal applies to these additional services or goods.

Other resolutions of the Cabinet of Ministers NR. 255 in the "Regulations on distance contracts in cases provided for in paragraph 22"»